Put it this way: This time I want to be so naive that I intend to not want to believe it. Because it would be tragic know that there are companies pursuing similar strategies deliberately, and even more tragic because it would think that there is no way to intervene in legal ...
facts.
way home on the underground, this evening, I listened to the speeches of two girls sitting in front of me. They must have had 25-30 years and spoke of telephone operators. One of them told of having launched a new subscription fee, which promised, at a very affordable cost, the opportunity to enjoy a substantial monthly ceiling of voice and data traffic to all long to charge the payment on bank RID. However, success was that the operator in question had "mistakenly" charged in the first bill the beauty of 300 € (!!!) in more than due for a "presumed" redundant - then found to be non-existent - compared with the ceiling granted. After eating the proverbial string of calls to the call center + fax + recommended, she was told she would have been paid compensation in the form of a deduction on the bills of the following months. So far, a number problem, because if a telephone operator "steals" 300 € to its user is not obliged to repay all and immediately, but it can distill a tot per month maturing even interest on money "stolen"?
But it's over. Because the other girl, at that point, he confessed to working in another call center telephone operator and told her that the ultimate goal of these "alleged errors" is not only to embezzle money (as we have seen now dozens of times to Mi Manda RaiTre ), but also - problem number two - to put the call center operators in terms of NOT be able to resolve the problems caused by this kind of problem to have the ideal pretext for ousted for lack of results.
is: call me naive (or balls, or whatever you want), but I do not want to believe that this is so. I do not want to think that if a telephone operator misappropriate the money of a client, the 'error' backfires against both the client himself against the operators of call centers while the company is not even turned a hair.
No, I just think it. But someone give me a convincing explanation, because I always have time to change his mind.
Ross
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